Custom Software Solutions

Custom software makes sense when your team is fighting their tools daily — duplicating data into three spreadsheets, exporting CSVs to upload into a different SaaS, or rebuilding the same scheduling document every Monday because the off-the-shelf tool doesn't quite fit. The test is whether the friction costs more per year than the build does. For service businesses at 5–50 employees, that bar gets hit a lot more often than people expect.

We start by sitting with your team

Discovery is two or three sessions at your office watching how things actually run. Not a workshop with sticky notes, not a 60-question survey — actual ride-alongs with the people who'll use the software. The reason is that what owners describe and what crews actually do are usually different, and software built from the owner's description tends to get rejected by the crew. We design for the reality on the ground.

Simple beats comprehensive

We build for the 80% of cases that happen daily, and we build the edge cases as they come up. Most custom-software projects fail by trying to handle every conceivable scenario in v1 — they ship six months late, the team can't find what they need in a sea of options, and the project gets quietly abandoned. We ship a small, focused v1 in 6–10 weeks, then iterate with you watching it in production.

Integrations with what you already use

Custom software that doesn't talk to QuickBooks, Stripe, your CRM, your scheduling tool, and your email is just another thing your team has to log into. Every project includes the integration plumbing for whatever you're already running. If a clean API doesn't exist, we'll build a thoughtful manual import — not a perfect solution, but always better than re-typing data.

Mobile-first for crews in the field

If your crews work in the field, the software they use lives on a phone in a pocket, often with one bar of signal, often with cold or wet fingers. We design for that. Forms are big enough to tap with gloves on. Offline mode caches what they need so a dead zone doesn't kill their day. Photos compress before they upload. Small things, but the difference between software that gets used and software that gets bypassed.

Customer portals when the workflow needs them

For service businesses with recurring customers — property management, ongoing maintenance contracts, B2B service — a customer portal where they can request work, see history, pay invoices, and download documents replaces a meaningful amount of admin overhead. We build these as part of larger software projects when they make sense, not as a sales upsell.

Hosted, monitored, maintained

Once the software ships, we host it, monitor it, and maintain it on a flat monthly fee. That covers infrastructure, security updates, bug fixes, and small feature requests. Larger feature work is quoted separately. The flat fee means no surprise invoices and no incentive to leave problems unfixed — when something breaks, we fix it the same day, because that's what the fee covers.

Source code is yours, hosted in your accounts

The code lives in a Git repository under your organization. The infrastructure (database, hosting) runs in your cloud accounts. If you decide to take the project elsewhere — to another agency, to an in-house developer, or to a different vendor entirely — you take everything with you. There's no platform lock-in, no "licensing" fees on top of development, and no contractual catch that turns the relationship adversarial.

Pricing context

Custom-software projects run $5,000 for a focused single-purpose tool up through $50,000+ for a multi-module operation. Most fall in the $12,000–$30,000 range. After launch, hosting and maintenance is typically $300–$800/month depending on infrastructure footprint. We share a flat scope and price upfront after discovery, before you commit to anything beyond a paid discovery session.